Last updated on 12-11-2025 13:40:09
SNOOWBALL MEDIA PRIVATE LIMITED believes in helping its customers as far as possible, andhas therefore a liberal cancellation policy.
Under this policy:
• Cancellations will be considered only if the request is made immediately after placing the order.
However, the cancellation request may not be entertained if the orders have been communicated to thevendors/merchants and they have initiated the process of shipping them.
• SNOOWBALL MEDIA PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishesthat the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team.
The request will, however, be entertained once the merchant has checked and determined the same at his own end.
This should be reported within Only same day days of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to thenotice of our customer service within Only same day days of receiving the product.
The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please referthe issue to them.
In case of any Refunds approved by the SNOOWBALL MEDIA PRIVATE LIMITED, it’ll take 3-5 Days days for the refund to be processed to the end customer